In cases of emergency, evacuate the area immediately surrounding any gas escape without using a vehicle or any device that may create a spark, including a mobile phone.

For a major incident, where there is risk to life or property, call emergency services on 000.

Call the relevant emergency number below if:

  • You can smell gas.
  • You can hear gas escaping.
  • There has been a gas explosion or fire.
  • You are aware of, or may have caused, damage to a gas pipe, meter or pipeline.

Avoid emergencies by using the free Dial Before You Dig service before digging. Visit the Dial Before You Dig website or call the service on 1100.

Gas distribution networks

  • For local natural gas distribution networks, except in Darwin (Northern Territory), call 1800 GAS LEAK (1800 427 532).
  • For Darwin (Northern Territory), call 1800 017 000.

Gas transmission pipelines

  • For high pressure natural gas transmission pipelines, except in South Australia, call 1800 017 000.
  • For South Australia, call 1800 808 526.

For more emergency contacts, click here.

For gas appliance faults, contact your local plumber.

For non-emergency contact, fill out the form below.

Supplier and contractor enquiries

Media enquiries

For media enquiries, please contact Michael Cox, External Affairs Manager, on +61 429 465 227 or email [email protected].

This contact number is for media requests only (comment, information and images). For all other enquiries please go to the APA contact page or APA’s office location page.

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