APA is one of 17 Australian energy businesses across the industry supply chain that has committed to the Australian energy industry Energy Charter. The Charter, which was finalised during the period following public consultation, came into effect into 1 January 2019 and was launched on 31 January 2019. The Energy Charter aims to engender collective accountability across the whole energy supply chain so as to ensure improved customer outcomes.

The Charter sets out five principles to advance the industry vision of “Together, deliver energy for a better Australia”. Under each principle is a list of Principles in Action against which members of the Charter will have to publicly report their progress on an annual basis.

The Energy Charter’s Five Principles:

  1. We will put customers at the centre of our business and the energy system.
  2. We will improve energy affordability for customers.
  3. We will provide energy safely, sustainably and reliably.
  4. We will improve the customer experience.
  5. We will support customers facing vulnerable circumstances.

Business will be required to self-assess against a maturity model and publish a plan for improvement against the Charter Principles. An independent Accountability Panel will evaluate disclosures and publish a report setting out finding and recommendations for each business and the industry as a whole.

For more information on The Energy Charter, visit The Energy Charter website or email director@theenergycharter.com.au.