APA is one of 18 Australian energy businesses across the industry supply chain that has committed to the Australian energy industry Energy Charter. The Charter came into effect on 1 January 2019 and was launched on 31 January 2019. The Energy Charter aims to engender collective accountability across the whole energy supply chain for improving customer outcomes.

The Charter sets out five principles to advance the Energy Charter vision of “Together, deliver energy for a better Australia”. Under each principle is a list of Principles in Action against which members of the Charter will have to publicly report their progress on an annual basis.

The Energy Charter’s Five Principles:

  1. We will put customers at the centre of our business and the energy system.
  2. We will improve energy affordability for customers.
  3. We will provide energy safely, sustainably and reliably.
  4. We will improve the customer experience.
  5. We will support customers facing vulnerable circumstances.

APA submitted its first disclosure to the Energy Charter's Accountability Panel on 30 September 2019. Download and read APA's disclosure here: Our Commitment to the Energy Charter.

An independent Accountability Panel will evaluate disclosures and publish a report by 30 November 2019 setting out findings and recommendations for continuous improvement for each business and the industry as a whole.

Businesses will be required to self-assess against a maturity model and publish a plan for improvement against the Charter Principles early in 2020.

For more information on The Energy Charter, visit The Energy Charter website or email [email protected].